Returns Policy
All of our products are custom made to your requirements. However, we will accept all returns within 30 days of purchase for a full refund. After this time, we are unable to accept returns.
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return and why. Please include the resolution (replacement / refund) along with photos of the fault if this is the reason for the return.
- Print the prepaid return shipping label that you will receive by email. (If we request the item back).
- Send all items back to us using the label provided.